Exchange and Return Policies OTHER COUNTRIES EU

Right of withdrawal / Return

1) In accordance with the applicable legal regulations, you have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify Barcelona LED Iluminación, S.L., at the following address: calle Nápoles 129-131, local 7, CP 08013 Barcelona (Spain), or by telephone: 932418081, or email: comercial@barcelonaled.com of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the withdrawal period expires.

The return of a product, which is not due to a cause attributable to the quality or warranty offered by Barcelona LED (errors in the selection of color, bulb size, or error in the selection of the type of product), shall be borne by the customer, who must send us the material at their expense along with a copy of the invoice to the following address:

Barcelona Led iluminación S.L.: C/ Galligants S/N, 17451 Sant Feliu de Buixalleu, Girona, Spain.

For the return to be accepted, the product must be in perfect condition, with the original packaging, including instructions (it is essential to keep the box).

The return will be monetary or by product exchange, at the buyer's choice, for the amount of the order.

The shipping costs for the return of the product shall be borne by the buyer. If Barcelona LED assumes the return costs, these will be deducted from the amount to be refunded.

If the product is not in perfect condition, we will not make any kind of return or exchange, offering the possibility of sending the products to the customer freight collect.

The customer will bear the costs of returning the goods, paying the shipping costs to our headquarters.

IN THE CASE OF LED STRIPS, LED NEON LIGHTS AND CABLES, NO RETURNS OR EXCHANGES WILL BE ACCEPTED IF THERE ARE VISIBLE CUTS TO SIZE, USE OF ADHESIVE, SOLDERING OR ANY MANIPULATION MADE BY THE BUYER OR MADE AT THE REQUEST OF THE BUYER.

RETURNS FOR DEFECTIVE MATERIAL:

No product manipulated by the customer or resulting from misuse, breakage, etc., will be exchanged or credited, voiding the product warranty. In case of defective product, the shipping costs will be borne by BARCELONA LED. In all other cases, these will be borne by the customer.

In case of replacement of a product, this may not necessarily be the same as the previous one, but in any case an equivalent, compatible and improved version or model, since LED products are subject to continuous improvement in their performance.

If the product is in good condition, but the packaging (box, plastic or wrapping) is not in good condition, the return will not be accepted.

Both the collection of the product and its corresponding return will be managed by Barcelona LED through our courier service, in the case of replacements and repairs.

Returns of material within the peninsula:

The return of a product, which is not due to a cause attributable to the quality or warranty offered by Barcelona LED (errors in the selection of color, bulb size, or error in the selection of the type of product), shall be borne by the customer, who must send us the material at their expense along with a copy of the invoice to the following address: Barcelona Led iluminación S.L.: C/ Galligants S/N, 17451 Sant Feliu de Buixalleu, Girona, Spain.

For the return to be accepted, the product must be in perfect condition, with the original packaging, including instructions (it is essential to keep the box).

The return will be monetary or by product exchange, at the buyer's choice, for the amount of the order.

If the product is not in perfect condition, we will not make any type of return or exchange, offering the possibility of sending the products to the customer freight collect.

Returns of material from the Canary Islands, Ceuta, Melilla:

The return of a product, which is not due to a cause attributable to the quality or warranty offered by Barcelona LED (errors in the selection of color, bulb size, or error in the selection of the type of product), will be borne by the customer, who must send us the material at their expense along with a copy of the invoice to the following address: Barcelona Led iluminación S.L.: C/ Galligants S/N, 17451 Sant Feliu de Buixalleu, Girona, Spain. (ALL TAXES, CUSTOMS AND EXPENSES ARISING FROM RETURNS WILL BE AT THE CUSTOMER'S EXPENSE).

For the return to be accepted, the product must be in perfect condition, with the original packaging, including instructions (it is essential to keep the box).

The return will be exclusively monetary for the amount of the order. If the buyer wishes to exchange or replace the product, they must return the material for credit and process a new purchase.

The shipping costs for volume charges will be €50 up to €100. Then for each additional €100 of purchase, it will increase by €20.

Example: if you bought €101, the shipping costs will be €70. If you bought €199, the shipping costs will be €70. If you bought €201, the shipping costs will be €90, and so on.

If the product is not in perfect condition, we will not make any return or exchange, offering the possibility to send the products to the customer freight collect.

2) Consequences of withdrawal:

In case of withdrawal on your part, we will refund all payments received from you, except delivery charges if any, as well as additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer, without undue delay and in any case no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will carry out this reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement.

We may withhold reimbursement until we have received the goods.

You must return or deliver the goods directly to us without undue delay and in any event no later than 14 calendar days from the date you communicate your decision to withdraw from the contract to us. The deadline is met if you return the goods before the period expires.

You will bear the direct cost of returning the goods.

In case of return of goods due to lack of conformity (shipping error, defective product, package damaged during shipment), the cost of return will be borne by Barcelona LED Iluminación, S.L.

You will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3) Model withdrawal form:

(You only need to complete and send this form if you wish to withdraw from the contract).

- To the attention of (here you must insert the name of the entrepreneur, full address and, if available, fax number and e-mail address):

- I/We hereby inform you (*) that I/we withdraw from my/our (*) contract for the sale of the following good/provision of the following service (*).

- Ordered on/received on (*)

- Name(s) of the consumer(s) and user(s)

- Address of the consumer and user or consumers and users

- Signature of the consumer and user(s) (only if this form is submitted on paper)

- Date

(*) Delete as appropriate.

4) In case of withdrawal or return of the product for lack of conformity, you must also send us a copy of the delivery note or invoice. Also, depending on your payment method, you must tell us where we should make the payment.

We do not accept returns of products in poor condition with signs of misuse. For products not intended for use in wet or aquatic environments such as swimming pools, outdoors or sea, we will not accept their return if they show signs of moisture, as we clearly specify the IP resistance rating for each product, nor will we accept the return of products damaged due to poor electrical connections in the installations.